FAQ

Frequently Asked Questions

What is your return policy?

Our goal is to have you be a 100% satisfied customer!

If within 30 days of receiving your product, you find your product to be defective, or have a problem with it, please email us at: kelly@climbingequalizer.com with the description issue. Based on the issue, we will provide a Return Authorization number to have you send it back to us for a return or exchange.

We stand behind our products. All chalk products are eligible for return.

We do not except returns on any climbing equipment or the Climbing Equalizer Belay bag.

Can I return chalk products or accessories?

Yes! Chalk products and accessories are returnable if you are not completely satisfied. Returns must be initiated within 30 days of receiving your order. Please email us at kelly@climbingequalizer.com with your order details to request a Return Authorization number.

Can I track my order?

As soon as we mail your order you will receive USPS tracking or Fed Ex tracking information, please allow up to 24 hours for tracking to be available.

What payment methods do you accept?

We accept Shop pay, Visa, American Express, Mastercard, Discover and Paypal. We also accept debit cards featuring the Mastercard or Visa logo.